* Return your purchase within 30 days for a full refund minus our postage cost and a $5 processing fee. It's that simple. (The fee goes entirely to compensate the processor for their time spent. Switch Doctor as a company pays transaction fees on all on line and phone orders, but we do not charge you for those losses relating to returned switch transactions. We regret having to deduct the $5 fee, but there is a substantial amount of labor involved, and the burden for that must be placed on these returned switch transactions).

* To avoid long delays in processing, please provide your name, order information, and reason for the return along with the switch. Without all of this information, we cannot process your refund. Please note that any return requiring a signature may result in the package being returned to you if no one is available to sign for it upon the first delivery attempt. We do not make special trips to the post office to sign for packages. Please avoid requiring a signature!

* IMPORTANT: Switch must be returned unscathed in original box or packaging to be eligible (do not use the box as a mailer or write on the box). We cannot accept a switch for return if it has been worked on in any way without the express consent of Switch Doctor. Anyone returning a switch with cosmetic damage to any part of the switch that is visible after installation will be given the option of paying for return shipping of the switch back to the customer. Please contact us before you work on a switch yourself! (Any switch that has been installed in a vehicle that it was not advertised by us as fitting, excepting those customers who inform us before purchase, is assumed to have been damaged by the customer and therefore is not eligible for return.)

* To receive a replacement for a defective switch, see our warranty policy.

* Send returns to:
Switch Doctor
360 Pharr Rd #626
Atlanta, GA 30305-2399

* Contact us should you need to:

* We do the best we can for our customers:
May 24th, 2008
"My switch arrived within days and it works fine. The switch seemed to stick originally when opening or closing the window. I contacted customer support and they said I could return and replace no problem. It was not a huge issue so I held onto it for a week. Sticking went away after a week so it was just because it was new. No problems with my experience at all."
John G.

September 9th, 2008
"They stand behind their guarantee. I got a bad switch that broke after two months. They reminded me of the guarantee when I was ordering a replacement and then refunded the money for the replacement. You can't beat that. More businesses should operate like this."
John M.

Please submit this form when planning to return a switch: