LIFETIME WARRANTY ON ALL AFTERMARKET SWITCHES
ENHANCED ONE YEAR WARRANTY ON ALL OEM SWITCHES
* Your aftermarket switch is fully covered while you own it. It's that simple.
* Your OEM switch is covered for one year starting from the date of purchase.
* IMPORTANT: This warranty is null and void if the returned switch has been taken apart or worked on in any way without the express consent of Switch Doctor. This warranty cannot be honored without the return of the entire switch. Should you have our permission to break down a switch, you must remember
to save the entire switch for return. Please contact us before you work on a switch yourself!
* Send it back for replacement. We cover postage costs both ways up to the USPS Domestic 1st Class Mail rate only. Customers who send switch back themselves
MUST request shipping credit and provide Paypal account email address in order to recieve this credit via Paypal. Due to the minor amount of money involved, we have determined
that cutting and sending checks creates a hassle for everyone. Please note that any return requiring a signature may result in the package being returned to you if no one is available to sign for it upon the first delivery attempt. We do not make special trips to the post office to sign for packages. Please avoid requiring a signature! (Occasionally customers spend extra money on postage, envelopes, etc. We do not cover any extra spending on the customers part.)
* Ultra-low hassle return offer -- Make deposit by "buying" a new replacement switch through our website ONLY (orders placed for this purpose using ebay or amazon will be canceled
and refunded as there are fees involved) -- a prepaid return envelope will be enclosed. You MUST send an email at the time you make the warranty deposit purchase stating that it is a warranty replacement order and requesting the prepaid envelope. We have no way of knowing it is a warranty replacement order unless you inform us -- use the contact us form, or send the email to warranty@switchdoctor.net. Keep your defective switch until your replacement arrives,
then send the ENTIRE defective switch back for full refund (deposit is necessary to preclude abuse and keep this option open to everyone).
* Customers MUST include their name, date of purchase, and order information (method of purchase [website, paypal, google, etc.], etc.) with returned switches. Failure to supply this information will delay processing until it is supplied
(often customers ignore this requirement -- please understand that without this information it is not possible for us to process the return).
* A signed copy of this warranty is available to all buyers at time of original purchase only, please. (Transactions are on file so holding a copy of the warranty is unnecessary!)
* Send returns to:
Switch Doctor
360 Pharr Rd #626
Atlanta, GA 30305-2399
* Contact us should you need to: 
* We do the best we can for our customers:
May 24th, 2008
"My switch arrived within days and it works fine. The switch seemed to stick
originally when opening or closing the window. I contacted customer support and they said I could return and replace no problem. It was not a huge issue so I held onto it for a week.
Sticking went away after a week so it was just because it was new. No problems with my experience at all."
John G.
September 9th, 2008
"They stand behind their guarantee.
I got a bad switch that broke after two months. They reminded me of the guarantee when I was ordering a replacement and then refunded the money for the replacement. You can't beat that.
More businesses should operate like this."
John M.
