* IMPORTANT: This warranty is null and void if the returned switch has been taken apart or worked on in any way without the express consent of Switch Doctor. This warranty cannot be honored without the return of the entire switch. Should you have our permission to break down a switch, you must remember to save the entire switch for return. Please contact us before you work on a switch yourself!

* Send it back for replacement. You may request that a prepaid shipping label be emailed to you, or you may just post the switch yourself. Please note that any return requiring a signature may result in the package being returned to you if no one is available to sign for it upon the first delivery attempt. We do not make special trips to the post office to sign for packages. Please avoid requiring a signature!

* Optional ultra-low hassle return offer -- Make deposit by "buying" a new replacement switch by phone ONLY (orders placed for this purpose on line will be canceled and refunded as there are fees involved) -- a prepaid return envelope will be enclosed. Please let us know that it is a warranty replacement order and request the prepaid envelope when you call. Keep your defective switch until your replacement arrives, then send the ENTIRE defective switch back for full refund (deposit is necessary to preclude abuse and keep this option open to everyone).

* Customers MUST include their name, date of purchase, and order information (method of purchase [website, paypal, google, etc.], etc.) with returned switches. Failure to supply this information will delay processing until it is supplied (often customers ignore this requirement -- please understand that without this information it is not possible for us to process the return).

* A signed copy of this warranty is available to all buyers at time of original purchase only, please. (Transactions are on file so holding a copy of the warranty is unnecessary!)

* Send returns to:
Switch Doctor
1904 Glendale Dr
Decatur, GA 30032-4904

* Should you need to contact us please email us at: service@switchdoctor.net

* We do the best we can for our customers. Here are some emails from customers who have experienced the power of our lifetime warranty:

05/17/2011
Hello, New switch works fine. Great service and fast warrenty support. -David M.

05/09/2011
Thanks...I requested a new one be sent with the return envelope. Love your fast response time! I'm still happy even though my switch didn't work. Customer service is everything! -Phil

04/30/2011
Thank you, I'll get the old one back out as soon as I can once the new one arrives. What a God send it is to have your service. I had taken my Suziki to a repair shop and the guy there was going to hit me up for $ 385.00 for the same switch plus labor. I'll continue to buy from you all day long now. Thanks again. -Gary D.

04/17/2011
Thank you, this seems to be the most considerate warranty replacement transaction I've had in a long time. Thank you so far... -Michael E.

02/03/2011
The package might take a few days to make it down there, but it is on its way. I really appreciate the "Trust" extended from you guys. Nice to be in a world where ones word is as good as a handshake. maybe I am old fashioned, but it just feels nice to deal without any hassles. -Ron Y.

02/03/2011
Anne It is currently 8:30 or time out here "Pacific", your switch has been packaged up and heading for the Post Office right now. Thanks for the service. I really thought I was going to be in for a "Run Around", this is just too easy. Again thank you very much, will pass your name on to anyone I find in need. -Ron

02/02/2011
Good Evening!!! thank you very much for your service and trust to ship out a corrective switch. This being the first time ordering online, my first thought was here we go.......all I have to say is THANK YOU veyr much. Your switch will be sent out from my office on Friday Morning via Canada Post. This has already been an enjoyable transaction. I am more than willing to pay the cost of shipping this back myself, as your service is very professional. -Ron Y.

01/30/2011
Good Evening Anne, Just wanted to touch base and let you know that we did receive the second shipment on the switch. The switch has been installed in our beloved 97 Jimmy and she locks & unlocks like she should know. As agreed, should the first shipment ever arrive I will notify Switch Doctor and make arrangements to send it back. Thank you for a pleasant online shopping experience. We will definately refer you to friends & family. With Our Sincerest Regards, -Beci & Charles Largent

12/29/2010
Thanks I received the replacement switch, I'll be sure to leave you great feedback! I mailed the return one back today!! Service the way it should be from a company! --Tony

12/18/2010
i have recvd my replacement switch in good working order! Thank you for your great service, the defective switch has also been sent back and i expect you to recv it in a few days. Thanks again ---implaydoh

11/04/2010
Thanks for taking care of this so quickly, Mark. Much appreciated. As I noted in my last note, the fact that the switches did not function properly is certainly no reflection on the way you do business, and I will continue to recommend Switch Doctor to anyone I know who's looking for auto switches. You're a rare breed, Mark...not very many businesses operate the way you do. Thanks again, --Alan Z .

10/21/2010
Anne, Received switch today. Defective one will be in the mail tomorrow with required info. I just wanted to say "Thank you" for the painless swap. I will surely pass the word of your wonderful business to all my friends,family and employees. --Mike

10/13/2010
Anne, THANK YOU SO MUCH!!! I thought maybe it was ME!!! I appreciate your help!! I will send back the old one as soon as I receive the envelope!!! You guys have been so GREAT to work with! --Jason D.

10/13/2010
Hi Anne, Today I got this re-shipment from customs. Thank again for superb customer service! --Petri

09/17/2010
Dear switch-doctor, sending bad switch out today repacement working good. three times the charm. Wish I could post on feedback how great your service was after the sale. but already posted. --Dana W.

09/14/2010
Thanks, New switch arrived a few days ago and so far so good (no on wood) I drop the broken one in the mail today you should have it soon. If the problem is fixed finally i have a few other switches I need to order for the passenger side and my corvette. Thanks again for your continued support conerning the problem. --Andy

08/27/2010
Switch Doctor thankyou for refunding me my money on the defective part I received, I have since lifted the claim and there is no more problems, once again thankyou and Im sure we can do future business Switch Doctor has proved they are a trustworthy reliable company... -- Christopher

08/22/2010
thank you for sending the item I alredy reaceved it. I shipped to you the other switch. thank you againnnnn... -- Javier

08/22/2010
Dear switch-doctor, Thanks for the super fast shipping of the replacement switch. I hooked her up. And it is working perfectly again. I'm baffled at the other one, as to why it went to heck so fast. It will be back in the mail to you tomorrow. "MONDAY" Thanks again. -- get_ur_done

08/20/2010
Thanks for quick delivery of new switch. Replacement working great so far. -- Gerald

08/20/2010
Hi Anne, I haven't forgotten you. We just returned from vacation middle of this week and have been gone since the day I received the switch. I had planned on sending it out this weekend. I sincerely do appreciate the effort and expense you put into getting me the correct switch before I left on vacation. You went above and beyond and it was very much appreciated. My apologies for not getting it out sooner. Between returning to work and settling back in, I just haven't got around to actually doing it. Anyway, I will get this out first thing in the morning (Saturday). Once again, thanks for helping to make our vacatrion trouble-free. Getting the correct switch to me so quickly was great. --Frank

08/18/2010
Ann BLESS you!! Thank you so much!! I’m so horrible at sending stuff back that I would have probably just hung onto it and wasted $75.00 that I can’t afford. Your GREAT! and I will advise anybody to use your great service and your truly wonderful effort on my behalf. My you have the pleasure of being treated as you have treated me. Brian M.

08/17/2010
Thank You Anne, the new switch works great. I maild the bad one on Monday. -- Tony

08/10/2010
Dear switch-doctor, Hi Anne, Just mailed the defective switch back today. Thanks for the replacement, and the fast shipping. Thanks again, Shawn --s.j.collection

07/27/2010
Thanks for the fast switch replacement,swapped out last night works great. Bad one in the mail today. Thanks again for the great service. --Rick

07/21/2010
Thank you Anne, I am very impressed that you are sending me another replacement switch before I return the original one purchased. Rest assured I will return the initial switch purchased from you asap. Unlike some other unscrupulous people, I am not out to scam you, I just want to be able to use the window in my car as my air conditioning is broken and I have 4 little girls who need the fresh air in the back. Thank you again for trusting me. I won't disappoint you. Please know that I plan to do further business with you because of your excellent customer relations which you have shown to me. I will also recommend your company to my family and friends. If you need a web recommendation I will be more than happy to give one. -- Dave M.

07/02/2010
Thanks a bunch, replacement switch works great. --Daniel C.

06/30/2010
Hi mark,, I got the replacement switch today and plugged it in. INSTANTLY the window started going up and down again perfectly. I dont know why the switch wont stay working, but i am going to try and baby this switch to make it last as long as possible. anyhow - thank you for sending the switch right away. You guys really do provide good service. I bagged the faulty switch and put it back into the mail back to you.. I can only hope that we dont have this switch stop working. It is a royal pain when they stop.. thanks again --john f

06/17/2010
Hi Anne, Returning something can sometimes be a harrowing experience. But your timely responses and straight forward, concise answers made it a simple and tolerable one. For that I extend my appreciation. As we say in the islands, mahalo (thank you!) and Aloha, --John

05/13/2010
That's really nice of you. Some would just let it ride. I'll sure do business with you in the future! I appreciate the brilliant customer service. Believe me, it's rare these days. --Karen

05/12/2010
Thank you, it has been a pleasure doing business with you. I will recommend your company to others. -- Pandora

04/12/2010
Anne and Mark: Correct replacement switch rec.’d April 5, in great shape, installed, and does work too! Rec.’d credit refund April 8 ... so the unused returned item must have gotten back to you folks in AOK condition as well. Thank you kindly for the prompt and reliable service, Anne. We will certainly deal with a well trusted Switch Doctor again as the need arises. --Ed P

03/24/2010
Thanks Mark, I will reccomend your company to anyone. Your customer service is first class. --Jeff

02/22/2010
Thank you very much for the new replacement switch. It showed up quick and works great. -- Philip H.

05/02/2009
Hi Mark, I called you a few days ago about this master control switch for the 1996 Camry. You were right , it was the wiring, so I am returning the switch. Thanks so much for all your help , I recommend you to everyone. --Gene

07/01/2008
It is just a matter of disassembling the connector in the door and re-assembling it. It took about ten minutes once I figured out how to get the wires out of the connector. It is made to be re-configurable. I will send a copy of the sheet tomorrow. If you have a friend at a GM dealership they may copy it for you also. It comes with the $150 ACDelco part. Thanks again Mike

5/24/2008
My switch arrived within days and it works fine. The switch seemed to stick originally when opening or closing the window. I contacted customer support and they said I could return and replace no problem. It was not a huge issue so I held onto it for a week. Sticking went away after a week so it was just because it was new. No problems with my experience at all. John G.

05/02/2008
Hey Mark, Thanks for the prompt refund. --Mike S.

09/09/2008
"They stand behind their guarantee. I got a bad switch that broke after two months. They reminded me of the guarantee when I was ordering a replacement and then refunded the money for the replacement. You can't beat that. More businesses should operate like this." John M.

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