Returns
* Return your purchase within 30 days for a full refund minus our postage cost and a $5 processing fee. (The fee goes entirely to compensate the processor for their time spent. Switch Doctor as a company pays transaction fees on all on line and phone orders, but we do not charge you for those losses relating to returned switch transactions. We regret having to deduct the $5 fee, but there is a substantial amount of labor involved). Refunds go back the same way you paid, and are normally made within a day of receiving your return. Please be patient as most payments are held for several days by banks, credit card companies, etc. while they engage in speculation with your money [which is "legal", believe it or not!] Once we have made the refund we have no control over these entities and no way to force them to give your money back immediately.
* To avoid long delays in processing, please fill out this quick return form: CLICK HERE FOR QUICK RETURN FORM * You wont have to include anything with your returned switch, but keep in mind that without your completed form, we cannot process your refund. * Please note that any return requiring a signature may result in the package being returned to you if no one is available to sign for it upon the first delivery attempt. We do not make special trips to the post office to sign for packages. Please avoid requiring a signature! * Do NOT mark the shipment Return To Sender. When marked as such the package is almost never returned to us and we will be unable to refund you! Unfortunately, hard experience has shown that you will have to repackage and pay for postage in order to be sure the package comes back to us and we are able to refund your payment.
* IMPORTANT: Switch must be returned without scratches or other damage (and in original box or packaging if OEM) to be eligible for refund(do not use the box as a mailer or write on or tape the box please). We cannot accept a switch for return if it has been
worked on in any way without the express consent of Switch Doctor. Anyone returning
a switch with cosmetic damage to any part of the switch that is visible after installation will be given the option of paying for return shipping of the switch back to
the customer. Please contact us before you work on a switch yourself! (Any switch that has been installed in a vehicle that it was not advertised by us as fitting,
excepting those customers who inform us before purchase, is assumed to have been damaged by the customer and therefore is not eligible for return.)
* Send returns to:
Switch Doctor
1904 Glendale Dr
Decatur, GA 30032-4904
* We always do our best for our customers:
May 24th, 2008
"My switch arrived within days and it works fine. The switch seemed to stick
originally when opening or closing the window. I contacted customer support and they said I could return and replace no problem. It was not a huge issue so I held onto it for a week.
Sticking went away after a week so it was just because it was new. No problems with my experience at all."
John G.
September 9th, 2008
"They stand behind their guarantee.
I got a bad switch that broke after two months. They reminded me of the guarantee when I was ordering a replacement and then refunded the money for the replacement. You can't beat that.
More businesses should operate like this."
John M.